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Terms of Service

FISHJUP - TERMS OF SERVICE

 

Last updated: July 28, 2026

 

 

1. ABOUT THESE TERMS

 

These Terms of Service apply to every visit to the Fishjup website and to every order placed through it. By using this website or placing an order, you agree to these terms. Please read them before you shop with us. If you do not agree with any part of these terms, we'd ask that you not use the website or place an order.

 

 

2. WHO WE ARE

 

Fishjup is operated by Chamos Detailhandel, trading as Fishjup, a sole proprietorship (eenmanszaak) registered in the Netherlands.

 

Registered name: Chamos Detailhandel (trading as Fishjup)

KvK (Chamber of Commerce) number: 91953561

Registered address: Berkenhof 14, 5664VD Geldrop, the Netherlands

Email: support@fishjup.com

Phone: +31 6 24733841

 

Throughout these terms, "we," "us," and "Fishjup" refer to Chamos Detailhandel.

 

 

3. PRODUCTS AND PRICING

 

We do our best to describe and photograph every lamp accurately, but colors may look slightly different depending on your screen, and small variations between the product you receive and its photo can happen. Prices shown on the website are in euros and include Dutch VAT (BTW) unless stated otherwise. Shipping costs are shown separately at checkout.

 

We reserve the right to correct pricing or listing mistakes, and to update or discontinue products at any time. If we discover an error after you've placed an order, we'll contact you before proceeding.

 

 

4. ORDERS

 

An order is placed once you complete checkout and receive an order confirmation by email. This confirmation means we've received your order, not necessarily that a contract is final; we may still contact you to cancel or adjust an order in cases such as stock issues, pricing errors, or suspected fraud, and you will always be informed and refunded if that happens.

 

Payment is due in full at checkout, using one of the payment methods available on the website.

 

 

5. SHIPPING AND DELIVERY

 

At the moment, we ship exclusively within the Netherlands. Orders are shipped from our fulfillment locations in Germany or France, depending on where your lamp is in stock.

 

We offer two shipping options at checkout:

 

Standard shipping (free) - delivery within 4 to 5 business days.

Express shipping (4,95 euros) - insured delivery within 2 to 3 business days.

 

Delivery times are estimates and start from the day your order is dispatched, not the day it's placed. Occasionally, customs checks, courier delays, or public holidays in Germany, France, or the Netherlands can add a day or two; we'll let you know if we expect a delay.

 

 

6. RIGHT OF WITHDRAWAL (RETURNS)

 

As a consumer buying from us online, you have the right to cancel your order within 14 calendar days of receiving your lamp, without needing to give a reason. To use this right, simply let us know by emailing support@fishjup.com within that period. You then have a further 14 days to send the item back to us.

 

Once we've received the returned lamp, or proof that you've sent it back, we'll refund what you paid, including the standard delivery cost, within 14 days. Return shipping costs are for your own account unless the item arrived damaged, faulty, or different from what you ordered, in which case we cover it.

 

Please return items in the condition you received them, so we'd ask you to only unpack and test a lamp the way you would in a shop before deciding to keep it. If a returned item shows more wear than that, we may deduct a reasonable amount from your refund to reflect the reduction in value.

 

This right of withdrawal doesn't apply to items made or personalized specifically to your request, if we offer those.

 

 

7. WARRANTY AND CONFORMITY

 

Every lamp we sell should match its description and work as expected. If something arrives faulty, stops working properly, or isn't what you ordered, you're entitled under Dutch law to a repair, replacement, price reduction, or refund, depending on the situation. This legal guarantee applies regardless of any return window mentioned above, and isn't limited to a fixed number of months.

 

If you think a lamp isn't conforming to what you ordered, get in touch and we'll sort it out together.

 

 

8. LIABILITY

 

We aim to keep the website accurate and running smoothly, but we can't guarantee it will always be error-free or uninterrupted, and we're not liable for damages arising from occasional technical issues, unless caused by our intentional misconduct or gross negligence. Nothing in these terms limits any liability that cannot legally be excluded or limited under Dutch law, such as liability for personal injury caused by a defective product.

 

 

9. WEBSITE USE AND INTELLECTUAL PROPERTY

 

Please don't use the Fishjup website for anything unlawful, to copy or scrape our content, or to interfere with how the site works. Text, product photos, and other content on this website belong to Fishjup or our suppliers and may not be reused without our permission.

 

 

10. PRIVACY

 

Any personal information you share with us when ordering or contacting us is handled according to our Privacy Policy.

 

 

11. CHANGES TO THESE TERMS

 

We may update these terms occasionally, for example if our shipping options or policies change. The version published on the website at the time of your order is the one that applies.

 

 

12. GOVERNING LAW AND COMPLAINTS

 

These terms are governed by Dutch law. If you have a complaint, please contact us first at support@fishjup.com so we can try to resolve it directly. If we can't reach a solution together, you can also bring your complaint to a recognized Dutch consumer dispute resolution body, or find further guidance on cross-border consumer complaints via the European Commission's consumer redress page at consumer-redress.ec.europa.eu.

 

 

13. CONTACT

 

Chamos Detailhandel (trading as Fishjup)

Berkenhof 14, 5664VD Geldrop, the Netherlands

Email: support@fishjup.com

Phone: +31 6 24733841

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